This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. Investigate suspicious orders. Those reasons are explained through the corresponding reason codes. Credit not processed. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. View the entire list of reason codes below or search. 2. How to respond 101. C02: Credit Not Processed: C04: Goods/Services. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. When a card is declined, it is in your best interest to accept that answer and either cancel the transaction or ask for a different form of payment. Get definitive guide includes the chargeback reason codes from all of the to majority card networks. The reason_code field lists the reason code the issuing bank has assigned to the chargeback. WEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. 634. AMEX CODE. 2: No Authorization Legacy Code: 71. Description. Visa also overhauled its system of chargeback reason codes. Versions Affected: v5, v6. If you believe you have received an ACH return in error, you can contact your bank. Take the time to note the following dispute reason codes for Visa. 1 EMV Liability Shift 10. American Express . Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Duplicate Processing - 81“Visa has 28 different reason codes. Aug-29-2016 05:33 AM. C14 = Paid by other means. Category. Increasing Costs and Draining Internal Resources. 4 applies to eCommerce, whereas code 10. American Express . Reason Code 11. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. Each chargeback reason code has its own set of specific documentation requirements so merchants should familiarize. Betty's issuing bank assigned chargeback reason code 10. 3 Fraud – Card-Present Environment. Card Enrolled for 3-D Secure VS Card Not Enrolled for 3-D Secure. This liability shift essentially provides merchants. 0. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. These are all the known American Express chargeback codes. This code applies when valid authorization for a transaction was required but not obtained, and the merchant processed the transaction anyway. Visa. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). Chargebacks. MasterCard: Reason Code 4859 Services not rendered. And final case was closed with this specs: Chargeback Reason Code: M38. The chargeback process can last from one month to six months. France saw a drop of roughly 50% during the same period. Code description a01 charge exceeds authorization. Credit not processed for cancelled or returned goods and services 2. What are chargeback reason codes? Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. Once you know why a chargeback happened, you can start building a case to address the claims that were made. The system does not accept Blank as a value, even if it is defined in the UDC table. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. For more information on these and other updates, check out our complete chargeback reason. Each reason code has certain standards of proof and evidence associated with it that determine whether the chargeback is valid or not. 2. Spot these types of chargebacks using the below reason codes. #9. It is associated with a chargeback reason code, and it is specific per Card Scheme. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. Chargeback Reason Codes. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. Each of these situations was given an alphanumeric identification code called a chargeback reason code, which is meant to explain the reason for the dispute. FAQ: What remains Chargeback Representment? TIPS. Additionally, Amex uses a fifth "Miscellaneous" category. Contact ChargebackHelp and we can have you sleeping better at night by improving your dispute protection in very short order. Enter the code that identifies the reason that a chargeback was generated for an invoice during receipt entry. You’ll put that reason code, the transaction amount and authorization number, and state that the. Chargeback Reason Codes / American Express / C02 – Credit Not Processed Reason Code C02 Category Cardmember Disputes DESCRIPTION Why did I receive this. Specify the invoice date and net due date to assign to chargebacks. Because you have not met Seller Protection performance requirements , the transaction will be reversed. In short: capture is the point at which you get paid for a sale. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableOlder time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. Please refer NPCI OC- 93 for details. For instance, if the customer claims unauthorized purchase, your letter should cite evidence, such as an IP address matching previous purchases, to support. C02 Credit Not Processed: 05 Good Faith Investigation: 4853 Cardholder Dispute: 13. Region. Or contact your account manager. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. ACH return code R13 indicates the transaction includes an invalid ACH routing number. A reason code is a response from Cybersource servers for production transactions submitted using the following methods:. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. Scenario 2. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. Reference these when rebutting cardholder disputes at your small business. UA01 Fraud – Card Present Transaction. UA06 Fraud – Chip and PIN Transaction. About American Express chargeback reason codes. Request for Information. Reason Code 53 re-presentments must be. As we touched on earlier, chargebacks can happen due to technical errors. 4 (Other Fraud - Card Absent Environment), which is under the fraud category. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. 16 Chargeback Reason Code 71 – Declined Authorization. Eventually the existing chargeback reason codes won't be used and will be removed from this guide. reason_description: string. If one of your customers issues a chargeback through their bank, you have the chance to dispute it and win back the funds. FAQ: What is Chargeback Representment? TIPS. Compelling evidence for fraud chargeback reason codes: • Proof that Verified by Visa was utilized by the merchant and 3DS authentication was obtained (ECI 5/6, UCF 1/2) for the disputed electronic commerce transaction. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Both EFM and ECM measure compliance at the MID level. Mastercard Chargeback Reason Code 70: Chip Liability Shift. There are over 80 unique return codes, each representing a different return type. Dispute Condition Description Dispute Condition Code Category Code Category Code Description; EMV Liability Shift: 10. 18167 US Highway 19 N Clearwater, FL 33764 877. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. The shorthand description is “Goods/Services Not as Described. 3 is the less common version for card-present transactions. 45. For a brief overview of chargeback reason codes, refer to the table below. Reason Codes Category 4: Processing Errors. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. The shorthand description is “Canceled Recurring Billing. This means that the cardholder is claiming that they canceled their order for the merchant’s goods or services, but the merchant did not provide a refund. If the order was genuinely not as described, then the cardholder has a case. Receive the Chargeback. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. CODE DESCRIPTION A01 CHARGE EXCEEDS AUTHORIZATION AMOUNT A02 NO VALID. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. In CIE and The Receiver has indicated to the RDFI that the number with MTE entries, the individual ID number is used by the Receiver to identify the account. Card Brand Code. Also, just like American Express, Discover functions as both a card network and an. So don’t spend another second worrying about chargebacks. Once filed, the merchant generally has 20 days to respond. Code 10. It also applies when a customer claims they tried to cancel. A “No Authorization” code chargeback can also be the. 16, 2021. About American Express chargeback reason codes. Categories For Reason Codes. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. resolved via the chargeback management process and within timeframes. Discover. The assigned chargeback reason code outlines why a customer submitted the dispute. C04 – Goods / Services Returned or Refused. Scenario 1 — upfront chargeback. Paid by alternate means and card. Effective for Transactions completed on or after 15 April 2016, A Transaction for which Authorization was obtained after a Decline Response was received for the same purchase. Contact us here or call us at 1. PCI DSS v3. 1. The card network then notifies the merchant’s acquiring bank about the chargeback and passes along all the collected information. Written by Chargeback Gurus. Merchants. Process Flow for P2M:- Issuer Banks: Can raise chargeback with reason code 1065 (If customer is expecting compensation for non-fulfilment of goods/services. This chargeback reason code was retired by Visa in April 2018. Post Views: 2,142. For example, 'R04' indicates that an invalid account number was. Written by Chargeback Gurus. Chargeback reason codes can change with new information. There are multiple situations in which this can occur. Here finalizing user includes the chargeback reason codes from either of the foursome major card networks. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud. The actual underlying cause of this chargeback is. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. The Chargeback Reason is fraud-related and the Chargeback Notice identifies that one of the below chargeback codes (each, an "Acceptable Reason Code") applies: Acceptable Reason Codes. List of NACHA ACH Return Codes. 1. C05 – Goods / Services Cancelled. 0, these guidelines guarantee merchant protections from certain categories of disputes. All ACH return reason codes consist of the letter “R” followed by two. Reason Code. You can see a reason code 11. Specifically, these updates only pertain to transactions that are charged back after Oct. Chargeback Reason Codes for AMEX. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Batch chargeback process. 1, "Compelling Evidence for goods/services notCode 4807: Fraudulent Card-Present Transaction. C02 = Credit not processed. American Express chargeback reason code C18 falls under the “Card Member Disputes” category. Not only do you need to know how long the timeline is, but you also need to know when the clock. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. Take necessary steps to ensure business is fraud free, and follow strict procedures. School Yeshiva University; Course Title BUS MISC; Uploaded By KidGorilla7385. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. At Visa they used to receive reason code 98. A01 = Charge amount exceeds authorisation amount. Implementing fraud preventing practices and going for illegal chargebacks is the best way to keep the business safe. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. Following is the list of Chargeback Reason Codes used by American Express (AMEX): AMEX Chargeback Reason Codes Reason Code: Category: Description: A02: Request for Information: No Authorization: C02: Cancelled/Returned by Cardholder: Credit not Processed: FR2: Fraud: Fraudulent. CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount: A02: No Valid Authorization: A08: Authorization Approval Expired: C02: Credit not Processed: C04:. If the merchant has a signature showing that the order was delivered, or evidence that the. 60 due to merchandise, fees, overhead, and other sources of loss. The chargeback system was designed as a last resort; only to be used in specific situations. 4. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. Note that not all options are available in the bank dispute forms. The cardholder was expecting a full or partial credit from the merchant that. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. How you respond is determined by the chargeback reason code: Embed This Graphic. Visa, MasterCard, and American Express all list compelling evidence by reason code. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. 4 spec (Section 8. AMEX CODE A08 (Chargeback) CATEGORY Authorization AMEX CODE C02 (Chargeback) CATEGORY Authorization DESCRIPTION Authorization Approval. Check with the issuing banks to determine what time limits may apply to you. 7: Defective goods and. France saw a drop of roughly 50% during the same period. The cardholder claims they were charged multiple times for a single transaction. Other Fraud—Card Present Environment. There are 151 chargeback reason codes across the four major card networks. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. C02: No Credit Received: A credit has not been applied to cardholders account for either: goods/services. R34:. *These networks do not have specific reason codes assigned to dispute; however, any retrieval that is received without a reason code will be assigned a default code of 1. The cardholder alleges they never received the products or services. Reason codes vary by card brand. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. R02 – Account closed. 5 Visa Fraud Monitoring Program. Shopify Payments Chargeback Reason Code #5: Product Not Delivered. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. Include any terms relevant to the transaction, including return, cancellation and. Automated Clearing House return codes, reasons, and details. For example, Visa Chargeback reason code 83 is now VCR reason code 10. Proof you used Address Verification Service to validate. American Express chargeback reason codes are divided into five categories: authorization, cardmember disputes, fraud, processing errors, and miscellaneous. Select a tab to see the possible. Example: 25. Click on the Chargeback Reason Code drop-down menu, the user can change the. 99. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. 7. [1] Sift. Assemble Your Evidence. If you don’t reply in time or with . There are two types of invalid chargebacks. All chargebacks start with a customer making a purchase in person, in an app, or online. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims. 4 to this dispute, indicating the purchase was fraudulent in a card-not-present environment. Amex uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. A notification of change (NOC) occurs when the bank sending funds notifies the bank receiving funds that some portion of the once-valid information has changed. Visa, Mastercard, and other leading card companies each have their own respective set of codes for this purpose. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. To subscribe and learn more about the free online chargeback management system, or contact Chase Paymentech Client Services at 1. With that said, you still need to understand the reason codes with any chargebacks from Amex. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. Mastercard also considers some chargeback reason codes to be indisputable. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. Solutions. When a cardholder makes a purchase, but regrets it later, they may file a chargeback to recoup their money. Goods and services not as described or cardholder received defective goods or services 3. American Express uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors as well as two additional categories, Inquiry/Miscellaneous and Chargeback Programs, to classify just a handful of reason codes. EMV Liability Shift Non-Counterfeit Fraud. Categories for reason codes have changed over the years, especially because of the increasing number of. 15, 2021. In fact, 91. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some. g. CODE DESCRIPTION A01 CHARGE EXCEEDS AUTHORIZATION AMOUNT A02 NO VALID. C04 = Goods/Services returned or refused. UA06 Fraud – Chip and PIN Transaction. ©Visa chargebacks can be a major inconvenience for merchants. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Chargeback Reason Codes 62 and 4862 are issued when a merchant fails to compare the first four digits of the embossed account number on the card with the pre-printed digits below the embossed number for a card-present transaction or receives an authorization without the transmission of the entire magnetic stripe. processed the transaction correctly. It also regulates the way banks must respond to consumer complaints and sets limits on liability for lost or stolen debit cards. Description: Reason code for applying handling fee. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Updated: Valid values updated. Chargeback prevention strategies vary based on the reason for the. 2. To help simplify things, we’ve compiled a list of chargeback codes used by the four major card networks: Visa, Mastercard, American Express, and Discover. 3 DUE DATEAmerican Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. 4808: This code can refer to: Account Number Not on File. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Required Authorization Not Obtained. Please note: You do not benefit from liability shift for any other chargeback reason codes other than those defined in this document above. Cybersource transaction responses will contain either reason codes or reply flags, depending upon the integration method employed. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. VCIPayments; NMI;. Mastercard Chargeback Reason Code 70: Chip Liability Shift. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. )A chargeback reason code is just what it sounds like: A code indicating the reason a charge was disputed and a chargeback occurred. In most cases, you will have 20-45 days in which to respond to a chargeback. The Electronic Fund Transfer Act is a piece of US legislation that requires banks to provide certain information to customers regarding electronic fund transfers (EFTs). There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. 4853 – Cardholder Dispute – Credit Not Processed. C02. However, the 30 day waiting period can be waived if you’ve. Chargeback reason codes are one piece of evidence you can use to make your case. American Express chargeback reason code C05 falls under the “Card Member Disputes” category. R04 – Invalid account number. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. Blog and Articles; Success Stories; Chargeback Reason Codings; DUMPSTER Look-up;. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Chargeback. information, including correct routing number, e. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. Unauthorized returns (R05, R07, R10, R29, R51): 0. We’ll make a decision about reversing the Chargeback. Fight;. Use this resource to prevent and fight chargebacks with greater accuracy. Each reason code has its own set of regulations regarding: Proper and. You can attempt to work with the customer on a resolution and potentially have the chargeback reversed. the requested documentation, your account will be debited. Card Type Reason Code Reason Text Chargeback Category Preventable Reversible VISA 30 Services Not Provided or Merchandise Not Received Non-Receipt of Goods. There are over 80 unique return codes, each representing a different return type. Maestro. Because you have not met Seller Protection performance requirements , the transaction will be reversed. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. It’s even more frustrating if you don’t understand what the chargeback code means. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. FIGHT What compelling evidence is needed to respond? AMEX CODE A08 (Chargeback) CATEGORY Authorization AMEX CODE C02 (Chargeback) CATEGORY Authorization DESCRIPTION Authorization Approval Expired What it means The authorization has expired before the transaction was submitted. Categories for reason codes have changed over the years, especially because of the increasing number of. Payment Capture. 102. R06 – Returned due to ODFI’s request. You should be. The merchant did not receive any returned merchandise. Fine Period - month 2 or 3. A chargeback reason code is a number that helps to inform a hotel why a chargeback was filed. Dubbed "Compelling Evidence 3. STEP #7: Bank Review & Decisioning. As expected, chargeback reason codes exemplified consumer sentiment. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Updated: Valid values updated. To help you identify what happened, look up the code you received for the dispute below. F02. chargeback: The buyer filed a chargeback with the credit card issuer. 105. The reason code may not reflect the true reason for the chargeback. 1. most common reason codes for recurring merchants include: 7. 1. 3? Visa chargeback reason code 13. Code. 3 DUE DATE American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Spot these types of chargebacks using. Reason Codes. Goods / Services Damaged or Defective. For example, suppose a cardholder filed a case about an order processing issue, and you disputed the chargeback. Reason Code 03. You can learn more about each one by visiting the Mastercard Chargeback Guide. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. A reason code or a chargeback reason code is a string of symbols (numbers and letters). When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. Reason Code 53 Re-presentment Conditions. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 4 Ways to Fight Chargebacks: Gather compelling evidence. Updated August 23, 2023. 6, "Chargeback Reasons" Added requirements for each Chargeback Reason code. 5%. 7 Best Practices in Chargeback Mitigation Enable your teams to prevent disputes with our list of best practices. Cardholders can find loopholes in chargeback process, including illegal use of reason code C02 to their advantage. In some cases, errors can be resolved and reversed, but there is no equivalent to chargeback representment when it comes to ACH. M01 Chargeback Authorization. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). documents before the deadline. Amex chargeback reason code C02 is applied when issuing bank gets a notice from the cardholder that merchandise was returned, but merchant hasn’t refunded, or credit hasn’t. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. It’s important that you include a copy of your customer terms and conditions in order to prove that the customer knew what to expect from the outset. Technical. Pages 124 This preview shows page 90 - 93 out of 124 pages. FAQ: What is Chargeback. This code tells you why the customer or bank initiated the dispute. FR4 Immediate Chargeback Program. The transaction amount and authorization number (ARN. What is Visa chargeback reason code 13. ACH Return Codes. AMEX C02 Credit not Processed Cancelled/Returned by Cardholder YES YESAmerican Express chargeback reason code C28 falls under the “Card Member Disputes” category. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The reason for the dispute was false or inaccurate. Chargeback fees. Fight; Prevent; Recover; Resources. Click on “report a problem” and select the transaction in question. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. As a merchant, you face the brunt of chargeback losses. 998:In short: yes. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Reason Code: 10.